SHIPPING & RETURNS
SHIPPING POLICY
Thank you for visiting and shopping at Neils.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Damages
Neils is not liable for any products damaged or lost during shipping. If you
received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
All shipping is free.
International Shipping
Neils ships internationally. Shipping rates may vary.
RETURN & EXCHANGE POLICY
All sales are final. Merchandise may be exchanged if deemed acceptable based on the situation. We reserve the right to deny any requests for a return or exchange.